Payment and Refunds

This policy explains how orders for the services of pulsecra are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.

Quotations and confirmation of an order

The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@pulsecra.org or call 01452 580 417; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Complaints and remedies

Complaints about the quality of a service should reach us at hello@pulsecra.org within 14 days of the work being finished, or by telephone on 01452 580 417 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.

Payment terms

Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or instalments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.

Refunds and part-completed work

Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@pulsecra.org. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.

If we cannot keep an appointment

If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.

Changes and cancellations by you

You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at 01452 580 417 or by email at hello@pulsecra.org. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.

Right to cancel

Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@pulsecra.org before that period ends is enough, and work you had already asked us to begin is then settled separately.